hy is Heyo better than the WhatsApp Business App?

Did you know that while WhatsApp Business limits your messaging reach and restricts multi-user access, Heyo lets you connect with 10,000 customers in one go, all while managing team conversations seamlessly from a single dashboard? 

Most businesses are already using this strategy! By improving the customer experience, you can take your business to the next level and shine in a crowded market with this Best WhatsApp Business alternative. Let's have a clear look at Whatsapp Business Vs the Heyo APP in this blog below.

Heyo

Heyo is a communication platform that streamlines customer interactions with features like bulk messaging and analytics. It serves as a WhatsApp Business alternative, offering tools for efficiency and scalability.

WhatsApp Business

Heyo is an efficient alternative to WhatsApp Business, designed for growing businesses to enhance customer interactions. While it offers features like bulk messaging and analytics, it provides tools for scalability, making it suitable for larger enterprises.

Difference Between WhatsApp Business and Heyo

WhatsApp Business benefits small businesses, but it may not fully meet their needs for enhancing customer experience. That is where Heyo plays a significant role in this context. Below are the differences to provide more clarity for businesses to choose between Whatsapp Business Vs the Heyo APP.

1. Virtual Business Phone Number

• WhatsApp Business does not permit account creation using virtual phone numbers.
• Heyo lets you create a WhatsApp account using a virtual phone number with a local DID code, and you can utilize that same number for business communication through calls. 

2. Multi-User Access

• WhatsApp Business allows limited multi-device access, supporting one primary device and up to 4 additional linked devices, which can be restrictive for large teams.
• Heyo provides seamless access for multiple users with role-based permissions, making it ideal for large and short teams working collaboratively.

3. WhatsApp Campaigns

• WhatsApp Business does not support bulk campaigns or promotional messages natively, limiting its effectiveness for growing businesses.
• Heyo enables broadcast campaigns for promotional or informational messages to multiple customers at once, streamlining outreach.
  

4. WhatsApp Templates

• WhatsApp Business offers pre-approved templates with minimal customization, limiting the scope for tailored messaging.
• Heyo allows businesses to create and customize templates for various use cases, ensuring personalized communication.

5. Bulk WhatsApp Messages

• WhatsApp Business does not natively support sending bulk messages and only allows individual or broadcast lists with saved contacts.
• Heyo supports sending bulk messages to thousands of customers while adhering to WhatsApp API guidelines, simplifying campaigns.

6. Click to Call from the Dashboard

• WhatsApp Business does not offer a dashboard-based "Click to Call" feature, requiring users to manually dial numbers, which can be time-consuming.
• Heyo provides a "Click to Call" feature, enabling users to initiate calls directly from the dashboard for faster communication.

7. Chat Transfer

• WhatsApp Business lacks a built-in feature for chat transfer between agents or devices, impacting efficiency during handovers.
• Heyo supports seamless chat transfer with full context and history, ensuring smoother transitions and better customer experiences.

8. No SIM Card

• WhatsApp Business requires a physical SIM card or mobile number to register and manage accounts, which can limit flexibility.
• Heyo works with virtual numbers, eliminating the need for physical SIM cards and offering a more scalable solution.

9. Custom Welcome Message Templates

• WhatsApp Business allows only a basic auto-reply as a default welcome message, limiting personalization.

Example: A clinic sends, "Thank you for contacting us. We’ll get back to you shortly."

• Heyo provides personalized and dynamic welcome messages tailored to specific customer types for a better first impression.

Example: Returning customers see, "Welcome back, Alex! How can we assist you today?"

10. Message Limits

• WhatsApp Business enforces daily messaging limits based on account tier and trust levels, restricting outreach for new accounts.
• Heyo offers higher message limits for verified business profiles, accommodating larger-scale campaigns.

11. Security

• WhatsApp Business ensures secure communication with end-to-end encryption but lacks features to prevent internal data misuse.
• Heyo adds advanced security features like role-based access control and session monitoring for enhanced protection where admins monitor agent activity to prevent data misuse.

12. Cost

• WhatsApp Business is free for basic use, but additional costs apply to advanced API integration and features.
• Heyo operates on a subscription model with various plans offering advanced features and scalability.

13. WhatsApp Business Profile

• WhatsApp Business displays a simple profile with basic business details like name, logo, and contact information.
• Heyo offers enhanced profiles with multimedia and dynamic updates, making profiles more engaging.

14. WhatsApp Verification

• WhatsApp Business displays the business name in chats only if the customer saves the number, which may limit immediate recognition.
• Heyo automatically shows the verified business name in customer chats, even if the number is unsaved, ensuring instant brand visibility.

15. Same Number for Calls and WhatsApp

• WhatsApp Business requires separate numbers for WhatsApp and voice calls, complicating communication for businesses and customers.
• Heyo uses a single number for both WhatsApp and calls, streamlining contact management and creating a unified customer experience.

16 . View All Staff Conversations

• WhatsApp Business does not allow the centralized monitoring of staff conversations, making it difficult to oversee team interactions with customers.
• Heyo enables business owners to view and manage all staff conversations on a single platform, improving accountability and service quality.

17. Assign WhatsApp Conversations

• WhatsApp Business lacks the ability to assign chats to specific team members, leading to potential delays in responding to customer inquiries.
• Heyo allows businesses to assign WhatsApp conversations to team members, ensuring efficient and timely query resolution.

So, why wait? Partner with Heyo and watch your business reach new heights! Many companies are already on board, and you're just one step away from achieving success. Click here to schedule your free demo today!