Improve Your Customer Services With The Best Business Call Monitoring App!

Unlimited Calls, Multiple Staff. Starts at Rs199 Per Month.

  • Apply Easy Call Distribution Methods

  • Automatically Record every customer interaction

  • Get daily Call Reports in your WhatsApp

What is Call Monitoring?

Call monitoring is the practice of listening to or reviewing telephone calls between an agent and a customer. It's often used by businesses to ensure quality customer service, provide training to employees, assess performance, and gather feedback. Monitoring can involve live listening to calls in real-time or reviewing recorded calls afterwards. It helps organizations maintain standards, improve communication skills, and enhance customer satisfaction to a whole new level. With Heyo Phone, you can automatically record all customer calls to check how well your staff are doing. You can easily share incoming calls among your team via simple distribution methods and get real-time updates on call reports & analytics through WhatsApp.

Heyo Phone Call Monitoring Features

Call Recording

Get access to an in-built call recording feature that allows you to record every customer call.

Live Call Metrics

Filter and view calls received or missed with live call metric inside the call log section.

Easy Call Distribution

Distribute calls with ease among multiple staff depending on admin’s selection for sequential or uniform method of distribution.

Real-time Analytics

Receive real-time Call Analytics & Reports after subscribing to the feature on WhatsApp to track your team performance easily.

Missed Call Alerts

You and your team can call back clients quickly with missed call alert notifications.

Shared Phone Number

Add up to 3 staff members to a single phone number for easy client call management.
Easy Call Distribution
Call Recording
Live Call Metrics
Real-time Analytics
Missed Call Alerts
Shared Phone Number

Everyday 1 million+ local business enquiries are made on Heyo. Are You Missing Out?

Why is the Heyo Smart Number the best choice for your business?

10X More Leads
Get more customer enquiries with a professional number and call distribution.
Turn your business into a brand
With a professional number, custom caller tune, higher google rating and sharable business card.
No missed calls
Ensure your business never misses a call with automatic call distribution
Zero Down-time
Best-in-class call connectivity. Keep your business running with Heyo’s assured 99.8% uptime
Monitor Staff
Monitor and track all of your staff performance with call analytics and reports
Increase Google Presence
Boost your rating on your Google my Business profile by linking it with Heyo.

Heyo Phone Reviews

What 100K+ #Heyowaale say about Heyo
“Heyo Phone has helped me in business growth & handling my customers efficiently.”
“Heyo Phone is the best tool for my business. It helps me manage my staff members easily!”
“I thank Heyo for helping me manage my business leads with a single business number.”
“I really want to thank Heyo for helping me keep my personal and professional life separate.”
“Heyo Phone is the easiest choice when it comes to managing my customers & staff members.”
“I am really thankful to Heyo for being the perfect communication partner I could choose!”
“Heyo Phone is the one powerful business number that I need to manage all my customer needs.”
“Heyo Phone helped me to use a Single Business Number for all of my Staff Members and allowed me to monitor them easily.”
“Heyo Phone helped me to manage my Staff and Customer Calls smartly with a Single Business Phone Number.”
“Heyo Phone has helped me to take food orders easily for my Cloud Kitchen Services. No more missed calls from customers.”
“Heyo Phone is a game changer for Small Business as you can manage it easily with a Single Phone Number.”
“Heyo Phone helps us to get a Single Business Number and receive feedback from each individual Staff Call.”
“Heyo Phone gives a Professional Brand Identity to my business through IVR Greetings.”
“Heyo Phone helped me provide a Professional Business Number which helped me record all my Staff Calls.”
Join the Heyo Community

How to Access Call Monitoring on Heyo Phone?

Step 1 :- Create a Heyo Phone Account to get your business phone number
Step 2:- Once you receive your business phone number there are 3 criterias you need to complete: KYC Completion, Add at least 1 Staff Member to your new Heyo Phone number & make a minimum of 10 business calls with your new number
Step 3:- If you meet the 3 criterias then you will receive a notification on your WhatsApp to subscribe to daily call reports and analytics
Step 4:- Once you subscribe to it, you will start receiving daily call reports & analytics
Step 5:- Start checking on your staff performance & give constructive feedback to look more professional & improve your services

Heyo Phone Other Features For Business Communication & Growth

Call Recording
All calls are securely recorded & stored on cloud for quality checks and training.
WhatsApp
Grow your business and get more leads with WhatsApp Business API integrated with Heyo.
Call Analytics & Tracking
Monitor your team closely with daily call analytics & tracking.
Business Caller Tune
Get professional with customized business caller tunes to greet your customers.
Call Distribution
Manage your calls with easy call distribution methods on Heyo Phone.
Improve GMB Rating
Integrate your GMB profile with Heyo Phone for improved reviews & ratings.
Missed Call Alerts
Stay informed all the time with Heyo Phone missed call alert notifications.
Voice Mail
Never miss a customer interaction with the convenient voicemail feature.
Local Business Phone Number
Choose from a local DID number for your area without any additional SIM.

Who Is Heyo Phone For?

Professional, small office or agency or a retail outlet.
Business looking to increase their customer enquiries.
Business/ team with less staff to handle multiple calls.
Business owner who is looking for a Single Number for them and their staff.
A service business like a salon, tour operator or health clinic.
Small startups or teams upgrading their customer engagement.
Note: Heyo is strictly for business usage only. Any use of Heyo for personal, scamming, phishing or other vraudulent or non-business usage can lead to your account being blocked.

Checkout The Ratings Across All Platforms

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Heyo FAQ

Heyo FAQs

What is easy call distribution among multiple staff?

Can I customize the criteria for call distribution among my staff members on Heyo Phone?

• Yes, you can customize the criteria for call distribution among the staff members through the sequential method of distribution. 
• This method allows you to select the choice of your staff who will be able to answer calls in a predefined or selected manner.

How many current plans does Heyo Phone have?

Here are the current plans for Heyo Phone:
1. Heyo Lite Plan:
• Monthly - Rs. 199
• Yearly -  Rs. 999

2. Heyo Pro Plan:
• Monthly - Rs. 499
• Yearly - Rs. 3000
These plans offer different features and pricing options to suit various business needs.

What is the monthly subscription amount on Heyo?

The monthly subscription amount for Heyo depends on the plan you choose:
• Heyo Lite Plan is Rs. 199 per month.
• Heyo Pro Plan is Rs. 499 per month.

Can I change my registered number on Heyo Phone later?

No, you cannot change your registered number on Heyo Phone later.

How can the Admin share the same business number with their staff?

To share the same business number with staff on Heyo Phone:
• Go to settings and navigate to the 'Call & Staff' section.
• Select 'Manage Staff' and then add new staff from your contacts.
• The added staff will receive an invitation to join with the shared smart number.

Can I change and update my Business Name once my Heyo Account is created?

Yes, Business Name can be updated after the setup of your Heyo Account.

What to do if I don’t have the Aadhaar card linked to my SIM or personal phone number? Will I be able to create a Heyo Number whatsoever?

• Yes, you can still create a Heyo Number even if your Aadhaar card is not linked to your SIM or personal phone number. 
• Just get the OTP from the number linked with your Aadhaar. 
• Additionally, your registered number can be different from the number linked with your Aadhaar.

Welcome to Heyo- India's No. 1 easy-to-use smart business number for you and your staff.

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