Monitor Your Team Better With Daily Call Tracking & Analytics!

• Yes, Heyo Phone allows you to track individual staff call logs, keeping track of all calls made and received by you and your staff members.
• You can do this by selecting the staff name within the staff calls button on the top of the call logs page.

• Heyo Phone helps with missed calls by sending missed call alerts and allowing you to distribute calls to your team members effectively. 
• All missed business calls are tracked and easily accessible in one place, ensuring you never miss a call easily.

• Yes, the admin can view the call history of individual callers from the call logs section in the Heyo Phone app.
• They can do this by selecting the staff name within the staff calls button on the top of the call logs page.

The admin can receive daily call reports for their staff on Heyo Phone by enabling the feature that delivers these reports directly to WhatsApp.

Yes, Heyo Phone offers automatic call recording for every incoming and outgoing call as a feature.

• Yes, customers can rate the calls made by your staff through Heyo Phone by clicking a link sent to them via message. 
• Owners also get the access to see all staff ratings.

The Admin will be able to monitor staff performance effectively by following these simple steps:
‍Step 1:- Create a Heyo Phone Account to get your business phone number.
‍Step 2:- Once you receive your business phone number there are 3 criterias you need to complete: KYC Completion, Add at least 1 Staff Member to your new Heyo Phone number & make a minimum of 10 business calls with your new number.
‍Step 3:- If you meet all the above 3 criterias then you will receive a notification on your WhatsApp to subscribe to daily Call Reports and Analytics.
‍Step 4:- Once you subscribe to it, you will start receiving daily Call Reports and Analytics.
‍Step 5:- Start checking on your staff performance, give constructive feedback to look more professional and improve your overall services.

Yes, you can download recorded calls on Heyo Phone for quality assurance purposes.

You can link your GMB profile to your Heyo Phone number with these easy steps:
‍Step 1:- Start by creating a GMB Listing and copy its Link.
‍Step 2:- Then click open Heyo Phone App and go to Settings.
‍Step 3:- Tap the ‘Ratings’ Icon visible on your phone screen.
‍Step 4:- Proceed by clicking on the ‘Add GMB’ option and paste your copied Link there.
‍Step 5:- Now you can easily keep a track of all Customer Reviews & Ratings.

• Heyo Phone simplifies call management and improves efficiency with quick and easy features. 
• It tracks all incoming and outgoing calls, alerts you about missed calls for prompt follow-up and provides detailed call histories for individual users. 
• Daily call reports are conveniently delivered via WhatsApp, offering real-time insights. 
• Automatic call recording ensures every interaction is captured for up to 6 months, supporting quality assurance and training. 
• Customers can rate staff calls, allowing admins to monitor their performance effectively. 
• Integration with Google My Business helps boost online reputation by showcasing positive reviews. 
• Overall, Heyo Phone empowers businesses to operate smoothly and deliver exceptional customer service.